Welcome to Hallmark Locks Limited (“Hallmark Locks,” “we,” “us,” or “our”). By accessing or using our website, purchasing or installing our hotel locks or other products, you agree to be bound by the following terms and conditions (“Terms and Conditions”).
We make every effort to accurately describe and display the features, specifications, and availability of our hotel locks and other products on our website. However, we cannot guarantee that the information is always up-to-date and error-free. We reserve the right to modify the specifications and availability of our products without notice.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
We will make every effort to deliver your order within the estimated delivery time specified on our website. However, delivery times are estimates only and we cannot guarantee delivery dates. We are not responsible for any delays in delivery that are beyond our control.
All of our hotel locks and other products come with a limited warranty, which is specified on the product page or in the product manual. The warranty period begins on the date of delivery and covers defects in materials and workmanship under normal use and service.
To obtain warranty service, you must contact us within the warranty period and provide proof of purchase. We will repair or replace the product, or provide a refund, at our discretion.
We will accept returns of our hotel locks and other products in accordance with our return policy, which is specified on our website. To initiate a return, you must contact us within the return period and provide proof of purchase.
We will issue a refund for the purchase price of the product, excluding shipping and handling fees, upon receipt of the returned product. We will not issue a refund for any product that has been installed, used, or damaged.
All payments for our hotel locks and other products must be made in advance, in accordance with the payment methods specified on our website. We reserve the right to modify the payment methods at any time.
Our hotel locks and other products are designed for professional installation by a qualified locksmith or technician. We are not responsible for any damages that may occur during installation or use, or for any costs associated with installation or maintenance.
Hallmark Locks reserves the right to modify the Terms and Conditions at any time, and your continued use of our website and services after we make changes is deemed to be acceptance of those changes. Please check the Terms and Conditions periodically for updates.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Hallmark Locks is located.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at locks@hallmarklocks.com